Returns Policy

RETURNS POLICY
Please choose carefully as Tigerbox will not accept returns for incorrectly selected products. If we have supplied you with a product that does not match your order, please notify us within 14 days of delivery via telephone or email, so that we can organise the return and exchange of the product/s.
Tigerbox will accept faulty product returns and provide you with (at Tigerbox 's discretion) a replacement for the product (subject to availability), an exchange, refund or repair, provided we are notified by email or telephone within 14 days of delivery. Tigerbox will not send a replacement product or make a refund until the original faulty or damaged product has been received back to Tigerbox.
Grounds for product returns are listed below:

 

  • The product delivered is faulty or not of merchantable quality, or
  • The product delivered is not fit for its intended purpose, or
  • The product delivered does not match the description on the site

 

RETURNS INFORMATION
If you have notified www.tigerbox.com.au of a faulty product within the suggested 14 day period, you are not liable for the postage cost of returning faulty products purchased on the www.tigerbox.com.au website. Tigerbox will pay for a courier to collect your returns at a location convenient to you. Certain products may have individual return policies as stated in the product description.
When returning faulty goods, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please download and complete our 'Tiger Box returns slip', re-package the parcel in a manner that will prevent further transport damage, and address the parcel as below:

Via Australia Post:

Attention: Product Returns Manager

Tiger Box

PO BOX 83,

Wongan Hills WA 6603

Via Courier:

Attention: Product Returns Manager

Tiger Box

10 Rogers St,

Wongan Hills WA 6603

Please remember to include your return address details on the rear of the package.

 

REFUNDS

Upon receipt of the product, you may choose to return the product to Tigerbox for a full refund if the product is faulty when you receive it. Please note that this does not include damage caused by the courier company or by the receiver whilst unpackaging or assembling of the product.
Refunds will only be issued once the returned goods have been received by Tigerbox.com.au and are deemed to be faulty by our customer service team.
Refunds will only be issued in accordance with our returns policy. Tigerbox.com.au will not consider requests for refunds after 14 days of purchase unless the product is deemed faulty by our Customer Service team.
For a refund on products 14 days or more after delivery, please email us at shaun@tigerbox.com.au

 

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shaun@tigerbox.com.au.

 

SALE OR DISCOUNT ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

SHIPPING
You will be responsible for paying for your own return shipping costs for your item, if a) we are not contacted within 14 days of receiving faulty product b) you just want to return an item that is not faulty for an exchange or refund and Tiger Boxes discretion. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.